Customer Support Day is just around the corner, and it’s time to start planning your 2024 celebration! Whether you’re planning a virtual event or an in-person gathering, it’s important to have a plan in place to ensure a successful and engaging experience for your support team members. Get started by reviewing the planning checklist below:
Step 1: Set Goals and Objectives Before you start planning your 2024 Customer Support Day celebration, it’s important to define your goals and objectives. Do you want to improve customer satisfaction, increase employee engagement, or build awareness of your company’s commitment to exceptional customer support? Whatever your goals may be, make sure they are specific, measurable, and achievable. Step 2: Define Your Audience Determine who your audience will be for this engagement initiative. Are you targeting your team members, your customers, or both? What are their interests and preferences? Understanding your audience will help you tailor your activities and messaging to their needs and interests. Step 3: Choose a Theme Pick a theme that is aligned with your goals, objectives, and audience. This will help create a cohesive and engaging celebration. Often, themes around company values or behaviors leadership wishes to see from agents can be an effective way to connect to your business goals. Step 4: Plan Your Activities

Decide on the activities you want to offer such as workshops, contests, or social media challenges. Make sure they are aligned with your goals, objectives, and theme. Here are some activity ideas to get you started:

  • Host a virtual event, such as a webinar or a live Q&A session
  • Create a social media challenge, such as a photo or video contest
  • Organize a team-building activity, such as a virtual escape room or a scavenger hun
  • Offer special promotions or discounts to employees and customers
Step 5: Promote Your Celebration
Spread the word about your Customer Support Day activities by promoting them on your company’s website, social media channels, and internal communications channels. Use visuals, such as posters and banners, to create excitement and build awareness.
    • Create a social media campaign using the hashtag #CustomerSupportDay
    • Send out a company-wide email or newsletter announcing the celebration
    • Create a landing page on your intranet or internal communications platform for employees to access as time permits 
Planning a successful event of this nature takes time and effort, but with this planning checklist, you’ll be on your way to creating an engaging and memorable event. Remember to stay focused on your goals and objectives, and tailor your activities and messaging to your audience. Happy planning!
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