About Customer Support Day
International Customer Support Day (ICSD) is held annually on the third Wednesday in May to recognize the hard work and dedication of customer support professionals globally.
How It Was Established
Microsoft and its support partners came together to establish ‘Support Day’ in 2019. Thousands of agents participated so the tradition has been escalated to an official international day!
2023 Theme: “You’re the Key to Customer Success”
The theme for #CustomerSupportDay draws inspiration from the world of games, emphasizing the crucial role of support professionals in fostering connections and unity to unlock customer success. By embracing the shared qualities between games and exceptional customer service, companies can create a more inclusive and empathetic customer service environment, celebrate their support teams, and emphasize support excellence on Customer Support Day and beyond.